Conflict Resolution Procedures


These procedures are designed to offer a safety net for the community and the individuals in our community.  They define the different circles of holding the conflict, depending on the need.  Conflict is viewed as a natural part of any group’s life.  May these procedures support us in navigating difference in a good and creative way for the benefit of our community and our people.

1. Interpersonal Conflict Mediation

Step 1:  Call a one-on-one Council directly with the individual.
Step 2:  Call a witness Council
a.    A witness may or may not be a WGC member, as long as the witness is experienced in either Council or conflict mediation.
b.    Any of the following three witness councils are possible
    There may be one witness agreed upon by both members or
    One witness chosen by each member or
    One witness agreed upon by both members in addition to one witness chosen by each member, resulting in three witnesses in total
Step 3:  Contact the Netkeeper, who activates a conflict mediation team, which then calls a Mediation Council. See next page for a description of conflict mediation teams.
Step 4:  Call a Community Council
a.    Contact the Netkeeper.   
b.    The Netkeeper will consult with the Advisory Council on how to engage the greater community.  
c.    Participate in a council witnessed by the community.
d.    If necessary, the WGC will seek consensus on how to address the issue and carry out the decision as agreed.

2. Organizational Concerns—issues that concern the functioning of the WGC.

Step 1:  Bring the concern to the appropriate Council (Advisory, Gathering, Elders, Bundle or Rangers), who will provide an opportunity to hear the concern at a council meeting (in person, by phone or by email).
Step 2:  Call a Community Council
a.    Contact the Netkeeper.   
b.    The Netkeeper will consult with the Advisory Council on how to engage the greater community.  
c.    Participate in a council witnessed by the community.
d.    If necessary, the WGC will seek consensus on how to address the issue and carry out the decision as agreed.


Conflict Mediation Teams

I.  Formation of the Team
1.    The Netkeeper calls the designated point person from the Advisory Council.  
2.    The point person calls the appropriate members on the mediation team list and forms the team.
3.    It is recommended that there be 4 – 6 people on each mediation team.

II.  Tasks
1.    The Conflict Mediation Team implements Step 3 of the Procedures for Conflict Mediation.
2.    The team chooses a team leader who will convene the group.
3.    The team schedules an initial meeting with the members involved to gather information about the issue, and about previous attempts at resolution.
4.    The team will formulate a conflict mediation plan which includes face-to-face councils with the members if possible.
5.    At least two Conflict Mediation Team members will be present for each mediation council.
6.    Members of the mediation team shall be mindful of potential conflicts of interest that would interfere with impartiality.
7.    The Conflict Mediation Team will consult with the Advisory Council when they feel it would be helpful.

III.  Skills
It is recommended that Conflict Mediation Team members have the following skills and qualities:
    The ability to listen well (essential)
    Experience with council and / or conflict mediation
    Impartiality
    The ability to be available when called for service